MH New Zealand Limited

• 9 Wilkins Street March 2008 – Present day
• Freemans Bay, 1011
• Auckland

MH NZ are a Pre Press and Design Company, working with major label and packaging companies, translating the designers vision into something the packing suppliers can produce.

The business has a production department based at its Auckland head office with sales and customer service locations in Sydney and Brisbane and a printing plate production facility in East Tamaki.

MH also has a software development team working on their www.VAM.co.nz and www.Labelsforwine.com services.

Current Role: Systems Administrator

At MHNZ I have developed my skills greatly with many systems including, but not limited to, Apple OSX servers and Workstations, Print Rips and ESKO software solutions.

This position has also been an introduction for me to large data storage with three main storage raids two of 10TB in size. I have just completed a hardware refresh and reconfigure of these units to a fully redundant mirror form stripe and raid 5 configurations. Within this hardware refresh I also replaced the system drives on the main windows file server and SBS server to a fully redundant mirror from a striped array. This was done with no production downtime or data loss using Acronis software.

I have also completed a few key projects and migrations which have been focused on moving the network to a position of greater redundancy, security and stability. The network now has true backups and could be recovered in the event of disaster.

While at MH I learnt, managed and configured many things but the most notable for me are:

VMWARE ESXi

MHNZ had a mixture of Virtualisation solutions and physical servers, I have virtualised all of the servers for the VAM and Lablesforwine platform moving the production environment from Sun to a Linux based platform as well, producing a virtualised development and test environment.

Within this platform we have also rolled out a set of three virtualised WS2003 terminal servers for Brisbane, Sydney and Auckland. Offering users across the Tasman access to core network services such as the companies file maker pro based MSI system at a good performance level.

WAN, Firewall and VPN

MHNZ had a mixture of netgear and Cisco routers and windows 2003 servers delivering a very unstable and problematic mixed method solution. I have replaced this with a solution from MAKO networks which was scoped and deployed by myself; this uses a mixture of BDSL broadband in Australia and fibre optic and DSL here in NZ. I also renegotiated contracts on all circuits and reduced network costs and have increased efficiency, control and reporting on services.

Network Documentation

When I arrived at MHNZ there was a one page network document, I have now 90% documented the networks functions and systems with drawings stored in a mediawiki server for easy and searchable reference. This is an achievement I feel very proud of; whoever comes after me has all the information at their fingertips.

I have enjoyed the last year at MH, we have achieved a lot and the team are great to work with, but I feel that as this company goes through tough times financially, with the network now in a solid stable position, I can move on to a new challenge and MH can now manage the network moving forward without a dedicated systems administrator.

Sulco Limited

• 1 Orb Ave April 2002 – March 2008
• Manukau City
• Auckland

Sulco LTD is a privately owned company with 5 divisions, Tools, Equipment, Power Products, Consumer Products and Pipe Line Products. They have 75 staff including two of the Directors who are father and son and both actively involved in the business everyday. Sulco has a turnover in the region of $20M PA. See www.sulco.co.nz for more information.

Technical Support / Chief Technology Office

Chief Technology Officer

I was originally hired in 2002 by Sulco to move its IT systems forward from a basic system of 3 stand alone windows PC’s and a network of 30 Wyse terminals running a SCO interface to a Sun server to a fully featured network.

This was originally done using an open source platform utilising Linux for mail and file serving requirements and x-windows as a terminal server environment for 25 desktops with the remaining network of 10 computers being windows 2000 fat clients. Back in 2002 this offered a very cost effective solution for the company.

Over the last 4 years the IT infrastructure of Sulco has grown exponentially to the point where we now have 65 computer users, 10 servers, 20 laptops, 25 van star computers and 20 desktops. This growth has involved some reasonably major IT Projects as below:

• Building and deploying Linux Thin client network
• Dynamic website solution using the Cyberglue product.
• Deployment of Goldmine CRM solution
• A bespoke point of sale solution for the 25 mobile tool trucks using an open source solution developed by Asterisk.
• Microsoft Terminal Server network
• SBS MS Exchange file and print server solution
• CRM 3.0 Migration from Goldmine
• Merger of two offices networks to new building and a single network
• Deployment of Avaya Phone System [with IP Office]
• Security Camera Systems
• 3 Different firewall and gateway solutions

I was involved in various stages of all these projects including initial scope and documentation, migration of legacy systems and new solution deployment, user training and support, change management and management of external vendors.

Management of a network of this size on my own is archived using some outsource providers. The outsource providers Sulco use are:

• Gen-I[Asterisk]
• Integral [Quanta]
• Cyberglue
• Origin IT

This support of all hardware and users accounts for about 50% of time. The remainder of my time is spent with technical support of Sulco’s external Customers.

Technical support [wheel service specialist]

This is a part of a role I performed for Sulco when previously employed between 1992 and 1996 when I launched the company into the wheel alignment market place with the FMC product from America, now the JBC product.

Working mainly but not exclusively with products the company sells into the wheel service market place I perform a range of functions, these include: Service and repair of equipment, installation of equipment and user training on use of equipment.

Some of this equipment is quite complex and uses things like optic measuring systems using ccd, Led or laser technology which may interface with Dos, windows or Linux Pc’s.

I also have experience working with both hydraulics and pneumatics, I can weld and use dyna drills and grinders etc, I don’t mind getting my hands dirty when required to get the job done.

Within this function I also do some sales support in terms of assisting clients with new site installation design and demonstration of product for sales presentations.

Within the training sphere I also teach a one day seminar for mechanics on wheel alignment which has been adopted by Bridgestone NZ and Mag & Turbo Warehouse as there preferred wheel alignment training.

Within my role at Sulco I am also expected to travel on a regular basis within New Zealand at very short notice both by Air and road. I have also done several international trips for the company most recently to China to investigate supplier’s factories.

I am in a position where travel is not an issue for me and I am happy to work away from home, I don’t however see it as an advantage in a role, in my experience when I travel for business its all about work.

Voyager Internet

• 205 Wairau Road, Feb 98 – Jan 02
• Glenfield

General Manager Dec 99 – Jan 02.

Voyager Consumer Internet a subsidiary of OzEmail Internet Australia, a wholly owned subsidiary of MCI WorldCom. Voyager Consumer Internet rated 5^th against other ISP’s in New Zealand. Operating for 5 years it had a team of 15 staff turnover of $2M NZD.

Responsibilities

• Strategic planning
• Financial Controls
• Sales & Marketing
• Customer Service
• Technical Development
• Human Resources.

Achievements

• Consumer head in the project team that separated Voyager Consumer and Corporate operations into separate divisions.
• Change managed Voyager Consumer division creation.
• Moved Voyager consumer from loss to profit. Achieved a cash flow positive and self funding situation. Reduced debtors to less than 1% at 90 days. Reduced operating costs. Developed new reporting systems with referential integrity checking.
• Developed and launched new consumer brand image. Designed new brand collateral improving presentation and distribution efficiencies while reducing costs. Developed html
  e-mail list server for direct communication with customers.
• Designed and launched new range of consumer product configurations. Launched Broad Band Internet service. Designed and developed all systems and processes for support of broad band sales, delivery and ongoing customer support.
• Developed and Launched channel partner programme. Secured new channel partners. Developed support infrastructure for channel partners.
• Grew client base. Maintained revenue in falling market place. Achieved all targets.
• Cross trained and merged technical and customer service call centre teams into one technical, sales and customer service team. New call centre team achieved 36 sec average wait time, 5 min average call duration across all calls types. 1-4 conversion rate on sales calls. Call centre won the 2001 “Startel Grand Prix “award for customer service in Voyagers industry sector. Voyager achieved 3^rd place in 2001 ‘NetGuide ISP of the Year’ competition.
• Developed website, ecommerce platform and starter software with new brand image and content. Negotiated strategic partnership with NZOOM for content delivery. Deployed dynamic content delivery system for Voyager website.
• Managed the closure of the Voyager Consumer and the migration of customers to new “preferred supplier”. Managed amicable redundancy negotiations with staff.

Corporate Account Manager May 99 – Dec 99

Operating in the commercial sector with SME and Corporate clients. Selling end to end digital and analogue VPN and Internet solutions, e-commerce, web hosting and mail solutions.

Responsibilities

• Existing client management
• New client acquisition

Achievements

• Exceeded sales targets every month.
• Top sales person for Oct 99.
• Contract of Carter Holt Harvey to Voyager.
• Developed standard contract and proposal format.

Technical Support Call Centre Manager Feb 98 – May 99

Four chair [16 techs] call centre offering 7x24x360 Technical Support services to Voyager Customers.

Responsibilities

• Team Management
• Training
• Performance reporting
• Advanced customer problem trouble shooting.
• Network issue notification.
• Customer complaint resolution

Achievements

• Developed procedures documentation for call centre operators.
• Developed virtual operating system environment
• Designed induction and training systems and resources.
• Designed roster system to match call volume patterns.
• Created reporting systems and KPI’s.
• Specified and deployed new NT based telephone system.
• Created Intranet for centralisation of all information.

Manukau Institute of Technology

• Otara. Auckland. New Zealand

Bachelors of Information Systems. Feb 96 –Nov 98

Papers completed:

Paper Content Mark

• DTIOO Data Transfer databases 92%.
• PD1OO Program development, Structured problem decomposition 91%
• PPIOO Programming principles programming in Borland C++ 98% Merit Pass
• SP100 Software Principles DOS, Windows 3.11, 96% Merit Pass
• SF100 Word 6, Excel, Paint 93%
• SF200 Access, Power Point, Sterling. 95% Merit pass
• IP100 Interpersonal communication 91%
• BC 100 Business Communication’s 91%
• BA100 Basic Accounting 88%
• WX100 Work Experience (Undertaken At Microsoft services) 98 % Merit pass.
• HF100 Hardware Fundamentals 89%
• NM100 Networks using Novell and Lantastic 90%
• OS 100 Operating Systems DOS and UNIX. 95% Merit Pass
• DB100 Data base design using SQL (Oracle) 85%
• IG100 Information gathering 83%
• SO100 Systems Overview 90%
• BA200 Business Analysis. 95% Merit Pass
• BE200 Economics 95% Merit Pass
• MP200 Marketing and Presentations 95% Merit Pass
• SA200 System’s Analysis 90%
• SA300 Systems 3 90%
• SA310 User interface design 85%
• PP100 Visual Basic 5 DNF – Not completed
• PR115 Visual basic for applications DNF – Not completed
• IN200 Internet 200 DNF – Not completed

Completed CBC, I have to complete Et200 (ethics) and 1 other 100 level paper to finish ACBC 9 papers short of completing BIS Other Achievements: Voted Student Association Class Representative. Secured part time work with Microsoft services following WX paper.

Chronological History

Additional details for these roles available on request.

• Sulco Tools & Equipment May 92 – Nov 96
• Capital equipment sales – Automotive Technology Jan 93 – Nov 96
• Van Sales Representative May 92 – Jan 93
• Manukau Tyre Specialists Apr 89 – May 92
• Retail management of motor sport tyre reseller, importer and distributor.
• Mike Harvey Honda Jan 89 – Apr 89 – New and used motorcycle sales
• Boat City NZ Limited Nov 88 – Jan 89 – New and used power boat sales.

UK Employment

• Cosmopolitan motors Ltd Jul 87- Nov 88 – Project/Exhibition Specialist
• Confederation Life Dec 86- Jul 87 – Life Insurance underwriter
• Bikestyle Dec 84 – Dec 86 – Managing Director – own business
• Cosmopolitan Motors Ltd Aug 80- Dec 84 – Retail Manager of major London store.

Secondary School Education

• Duty Falls Secondary school 1974-1979
• Hornchurch. Essex. England
• London University “0″ levels

Maths, English, Physics, Religious Education. Design Technology, Technical Drawing, Art & Computer Studies.